To use the Service Tool, you cannot simply plug the printer in normally. The printer must be placed into a special diagnostic mode known as . Step 1: Put the Printer into Service Mode Turn off the printer but leave the power cable connected. Press and hold the Stop/Reset button (red triangle icon). While holding Stop/Reset, press and hold the Power button.
MG2470, MG2570, MG3570, MG5550, MG5750, MG7750 PIXMA MX-Series: MX397, MX477, MX537, MX927 Step-by-Step Guide: How to Use the Service Tool
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: Press and hold the Stop/Reset button (red triangle icon).
The function is not supported by your specific printer model.
Right-click ServiceTool_v5204.exe and select . Look at the Main tab inside the program interface. Locate the Clear Ink Counter section. Next to Absorber , ensure it is set to Main . Click the Set button right next to it. To use the Service Tool, you cannot simply
Reading, writing, or clearing the printer's non-volatile memory.
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Ensure the printer is truly in Service Mode. Make sure no other printing jobs are in the Windows queue. Change the USB port or cable. Press and hold the Stop/Reset button (red triangle icon)
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: While holding Stop, press and hold the Power button.
Right-click on the Service Tool v5204.exe file and select .