Set the "Startup type" to to prevent this issue from happening during future system reboots. Step 5: Whitelist TecDoc in Antivirus Software
Set the to Automatic by right-clicking the service, selecting Properties , and changing the dropdown menu. Step 3: Inspect and Edit the Configuration Files
If the error persists after following this guide, provide the following to TecDoc support or your software vendor:
Before diving into fixes, it helps to understand why this configuration check fails: loading data failed check the configuration file tecdoc
Aggressive antivirus software can mistake data loading processes for suspicious behavior, temporarily locking the configuration file. Add the TecDoc installation directory to your antivirus whitelist/exclusion list.
After you uninstall the update, Windows will likely try to reinstall it automatically, which will break TecDoc again. To prevent this, you can use Microsoft's official tool to the update.
: Sometimes the application fails to "load data" because it lacks the permissions to read its own configuration file. Right-click the executable and select Run as Administrator . Set the "Startup type" to to prevent this
To resolve the issue, it is important to understand why the configuration is failing. The most common causes include:
: The TecAlliance backend or a specific supplier's endpoint might be temporarily down, preventing the data load from completing. Troubleshooting Steps
Windows User Account Control (UAC) sometimes blocks applications from reading files inside the Program Files directory. Right-click your TecDoc desktop shortcut. Select . Add the TecDoc installation directory to your antivirus
Right-click on the TecDoc desktop shortcut or the executable file ( tecdoc.exe ). Select and switch to the Compatibility tab.
Once the configuration file accurately reflects your database location and credentials, the error should resolve.